Company
| Name | 川口精研株式会社 |
|---|---|
| Address | 334-0003 埼玉県川口市坂下町四丁目9番4号 |
| Representative | President and Representative Director 邵 俊卿 |
| Phone | +81-48-278-1556 (weekdays 10:00–17:00 Japan time, in Japanese; closed weekends and Japanese public holidays) |
| info@jpheat.jp | |
| Business | Planning, developing and selling far-infrared products |
Purchase terms (Hong Kong and Macau)
Applies to purchases from the official online store. Orders and payment are made on a Shopify checkout page.
| Seller | 川口精研株式会社 |
|---|---|
| In charge | 邵 俊卿 |
| Address | 334-0003 埼玉県川口市坂下町四丁目9番4号 |
| Phone | +81-48-278-1556 (weekdays 10:00–17:00 Japan time, in Japanese) |
| info@jpheat.jp | |
| Price | Each product page shows the price in Hong Kong dollars; shipping is extra. |
| Other charges | Shipping is charged per item and added up at checkout. At checkout, please enter the recipient’s real name (SF Express needs it for delivery). |
| Payment methods | Credit cards (VISA / Mastercard / JCB / American Express / Diners Club / Discover) and other methods, paid on the Shopify checkout screen, which shows what is available. Cash on delivery, convenience store payment and bank transfer are not accepted. |
| When you pay | Charged when the order is confirmed (the billing date depends on your card company). |
| Delivery timing | Ships from our Asia-Pacific warehouse (Shanghai, China) by SF Express within 3 business days of order confirmation. Delivery takes about 5–7 days after shipping (depending on area). |
| Exchanges | Orders to Hong Kong and Macau cannot be returned for a change of mind. For an initial defect, damage in transit or a wrong item, please email us within 7 days of delivery and we will exchange it at our cost (or refund it if no replacement is available). Faults from day 8 onward are handled under the 1-year product warranty (terms of the warranty card). |
| Cancellation | Orders not yet shipped can be cancelled. Please email us. |
| Warranty | 1-year product warranty under the included warranty card and instruction manual. |
Privacy policy
川口精研株式会社 (“we”) handles your personal information on the JPHEAT official site (jpheat.jp) as follows.
1. What we collect
Inquiries: name, email address and message. Orders: name, address, phone number, email address and order details. Payment information is handled by the payment service (such as Shopify Payments), and we keep no card numbers.
2. Purpose of use
Shipping and payment, answering inquiries, warranty service and important product notices. No other purpose.
3. Third parties and outsourcing
Except as required by law, we do not share personal information with third parties without your consent. We outsource shipping and payment to delivery and payment companies (including companies in China and Hong Kong) as needed, under appropriate supervision. As we use Shopify Inc. (Canada) for payments and orders and Google LLC (United States) for analytics, personal information may be transferred to those countries. Please ask us about the data protection systems of those countries and the measures each company takes.
4. Cookies and analytics
This site uses cookies to keep your cart and make the site better, and an analytics tool (Google Analytics 4). Analytics data alone cannot identify you, but referrer and ad identifier data is handled with your order information at purchase. Your browser also stores which page or ad brought you here (referring site, ad identifier and first page viewed) for up to 90 days, and passes it to the Shopify checkout as part of your order information when you proceed to purchase, and at no other time. You can turn off cookies in your browser settings, or stop analytics with the opt-out add-on from Google.
5. Retention and security
We keep data as long as the purposes of use require, then delete it appropriately. Security measures: internal handling rules (organizational), staff training (human), document and equipment storage control (physical), access control and encryption (technical).
6. Disclosure, correction, stopping use
After confirming your identity, we promptly handle requests to disclose, correct, add, delete, stop using or stop sharing your personal information with third parties. No fee.
7. Laws and revisions
We observe the Act on the Protection of Personal Information and related laws and guidelines. This policy may be revised as needed, and revisions apply once posted on this page.
8. Contact
川口精研株式会社 privacy desk, 334-0003 埼玉県川口市坂下町四丁目9番4号, info@jpheat.jp
Use of this site
Copyright
Copyright in the text, photos, videos, illustrations and logos on this site belongs to us or the rightful owners. Please do not copy, reproduce or alter them without permission.
About the content
Specifications may change without notice for refinement. Far-infrared measured values are third-party laboratory results for a JPT100J test sample. They do not indicate values for other models, the surface temperature of each product or any action on the human body. Photo colors may vary with your screen.
Disclaimer
We aim for accuracy but do not promise that the information on this site is accurate or up to date. Except in cases of our intent or gross negligence, we are not liable for damage arising from use of this site. For the content of linked external sites, please contact their operators.
Intellectual property
Applicable JPHEAT products use structures based on the utility model registrations below, held by 川口精研株式会社. Registration does not indicate product performance.
- Japanese Utility Model Registration No. 3241937 Portable floor-warming mat (heated floor mat)
- Japanese Utility Model Registration No. 3241938 Far-infrared warming pad powered by DC 24 V (heated mattress pad)
JPHEAT and related logos are trademarks or pending trademarks of 川口精研株式会社.
Adopted 2026-11-08. Last revised 2026-11-08.